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Frequently Asked Questions

  1. What should I do if I face a problem while placing an order online?

Please call our Customer Relations Department at (042) 111-000-343 or email cr@fast-cables.com. You can also use the feedback form available on the website. Our Customer Relations Officer will help resolve any issue.

  1. Which payment modes are accepted?

Payment can be made through the following options:

  • Cash on Delivery (COD)
  • Visa Debit/Credit, Master Debit/Credit cards.

 

  1. Why do I need to provide my personal information?

Customer information pertaining to name, card billing details and shipping addresses are necessary to process any electronic transactions via credit/debit cards.

  1. Is my personal information secure?

Yes. Payment information submitted by a customer is encrypted. Data is secure and confidential.

  1. How will I know whether my order has been confirmed?

Once an order has been logged, you will receive an email containing the details of your order. In this email, you will be provided with a unique Order Number, product listing and price of the item(s) ordered along with expected delivery time.

  1. What is the minimum order quantity?

Currently there is no minimum order quantity.

  1. Can I cancel/change my order?

Order cancellation/change can take place within initial 24 hours of order placement. Once an order has been forwarded for shipping, it cannot be cancelled/changed. Kindly contact our Customer Relations Department at (042) 111-000-343 or email cr@fast-cables.com for assistance.

  1. What is the delivery time for products?

Delivery time depends on the payment mode and delivery location. Usually, it takes 3-5 working days for the shipment to be delivered.

  1. How many times will the courier service try to deliver an order in case of absence or issue in delivery address?

Our courier partner will make two attempts to deliver the product. Kindly ensure that your contact information is accurate to avoid any inconvenience.

  1. How can I check the delivery status?

Order can be tracked through the Track Order button at www.fasteshop.pk, which provides a link to our courier partner. You will need your Tracking ID number provided at the time of order placement. Alternatively, you can call our Customer Relations Department at (042) 111-000-343 for checking order status.

  1. Are there any delivery Charges?

Delivery charges depend on customer location. Information is provided in the online shopping cart prior to checkout.

  1. What should I do if I get an incorrect delivery?

If you receive an incorrect order from the company, kindly call our Customer Relations Department at (042) 111-000-343 or email cr@fast-cables.com. Our CR Officer will assist in resolving the issue.

  1. Can I return or exchange a product?

Please refer to our Exchange & Return Policy.

 

  1. Is product(s) purchased from dealers/branches/shops dealt in the same manner as purchase from Fast E-Shop?

No, purchase of products via E-Shop is subject to different policies and procedures. Policies applicable to E-Shop are provided on the website.

  1. How can I register a complaint?

Kindly contact our Customer Relations Department at (042) 111-000-343 or email cr@fast-cables.com or use Feedback Form on our website.